Tech Squad

Just hear what our agents have to say...

I know from my prior line of work how tough it can be to teach technology to a varied range of expertise in a class. You need to speak in elementary terms, but without boring or frustrating those who can move quickly. Cindy and Jason have managed this task extremely well. There are always the normal network glitches but they cope with technical assurance, skill, tact and humor. You can't ask for more!

- Patty Cunningham, West Chester

Cindy and Kasey just installed new software from my desktop to my laptop. I was nice to know that everything I needed would be handled. I even got a follow up phone email to make sure everything was okay. I am grateful to be part of a company that cares about their agents' technical needs. This is just a small example of how Coldwell Banker Preferred is a different kind of real estate company.

- Joanne Paul, Wayne

Our tech team is not available 24/7 but takes time to educate our agents and protect them from the hackers that could render our systems useless. Thank you for keeping us productive!

- Connie Hudson, Media

Coldwell Banker Preferred offices are fortunate to have such a remarkable IT team! They respond quickly and most of all accurately, making my life so much easier!

- Michelle Thomas, Media

Cindy and Jason have been exceptionally responsive to my tech needs over the years. Whenever I call or email the “help desk” with a problem, it is comforting to know that there is a person at the other end who is dedicated to providing me with the best service as quickly as possible. A recent example was last month when my PC failed to connect to the internet. I found out right away just how dependent my business is on internet connections (email, contracts, MLS info to my clients, etc). So I contacted the help desk and within a short period of time they ran several diagnostics, isolated the problem, and I had a new motherboard ordered within hours. It was installed in my laptop the following afternoon. Looking back, I couldn’t have asked for better service! The motto they seem to live by is: “how can I save the day for one of my clients today”.

- Bob Zilahy, Blue Bell

No matter what time of day or night when we have a computer problem or questions they are there with the answer. They have added so much to us who know so little!!

- Anna Slatowski, Blue Bell

Outstanding support when you really need it!!!!!

Let me start with the end of the story. Two of my Commercial deals were recently negotiated and kept on schedule to close without delay due to the support I received from MY tech guy Jason Serafin from the Coldwell Banker Preferred Helpdesk Team.

In March I was knee deep in two deals when my lifeline(my laptop) went south on me. I immediately reached out to Jason Serafin of our tech department and clued him in on my situation with the deals. He spent several early mornings (pre work) with me and one later than usual Friday evening basically tearing my system apart from a software/hardware standpoint and literally rebuilding it. He made every conceivable call possible in an attempt to save me from having to layout $2500.00 for a new laptop. It seems that through his tireless efforts and phone calls he came upon a small tweak that was made by our email servicing company that could have been throwing everything off in my system.

I can’t say enough about Jason's service to me . Deals closed, Money saved, what a great support system to have when you need it!!

- Greg Orischak , Coldwell Banker Preferred Commercial